MedizinHub Delivery Policy

Delivery charges depend on the total weight of your package and the state of your delivery address. Because of this, delivery charges are not shown in your cart. They are calculated at checkout, once you select your delivery address, and are shown in your order summary before you pay.

Adding or removing products can change the package weight, and therefore the delivery charge.

Special Pincode Area (600044, 600045):

• Order value below ₹250: ₹29
• Order value ₹250 and above: Free

Tamil Nadu (TN):

• Up to 200 grams: ₹49
• 201 to 500 grams: ₹79
• 501 to 1000 grams: ₹119
• Above 1000 grams: ₹119

Border States (KA, KL, AP):

• Up to 200 grams: ₹79
• 201 to 500 grams: ₹99
• 501 to 1000 grams: ₹159
• Above 1000 grams: ₹199

Other States (Rest of India):

• Up to 200 grams: ₹99
• 201 to 500 grams: ₹119
• 501 to 1000 grams: ₹179
• Above 1000 grams: ₹249

Note: Charges shown above are the current rates and may be revised from time to time. The final charge for your order is always displayed at checkout before payment.

• Product weight is taken from the product name (e.g., "Medicine 100gm", "Syrup 200ml").
• Packaging weight is added to each product.
• Strip products and products without a stated weight have preset weights.
• Final delivery charge is based on the total package weight.

• Where is COD available? Cash on Delivery is available only within Tamil Nadu, for these pincodes: 600044, 600043, 600047, 600064, 600045, 600075, 600059, 600074, 600073. Orders to any other pincode must be paid online.
• How do I know if COD is available for me? COD is checked against the pincode of your delivery address. The Cash on Delivery option appears on the payment page only if your pincode is eligible. If it is not shown, please pay online (UPI).
• The list of eligible pincodes is updated by us from time to time, so COD may be extended to more areas or changed without prior notice.
• There is no extra COD fee. Delivery charges and any platform fee apply as they do for online payments, and the amount payable on delivery is the total shown on the payment page.
• Please keep the exact amount ready at the time of delivery.

• Coverage:We deliver to all cities, towns, and villages across India through our trusted courier partners. Whether you live in a metro area or a remote region, MedizinHub ensures your medicines reach you safely.

• Metro Cities: 2 to 4 business days
• Non-Metro Cities: 3 to 7 business days
• Remote Areas: May take slightly longer depending on courier availability

Choose the method that suits you best:

• Cash on Delivery
• UPI Payments
• Online Payments

Platform Fee: A fixed platform fee of ₹15 is charged on medicine orders, lab test bookings and doctor consultations. It is the same regardless of the products or delivery location, and applies to both online and Cash on Delivery orders. It is shown as a separate line in your cart and order summary before you pay.

Once your order is shipped, you will receive:

• Tracking Link
• Delivery Status Updates
• Courier Contact (if available)

You'll always know where your order is.

If you are not available:

• The courier will try contacting you.
• You can request a re-attempt or pick up from the courier location.

If your parcel looks damaged or tampered:

• Do NOT accept it.
• Inform us immediately.
• We will replace or resolve it quickly.

Your safety matters to us.

Our support team is always ready to assist you:

• Phone: +91 90476 60909
• Email: support@medizinhub.com

• Updates:We may update this policy from time to time. Any changes will be displayed on this page.